Frequently Asked Questions​

FAQs

Frequently asked questions.

Thank you for shopping at Strapstudio.

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging

Products that do not meet these criteria will not be considered for return.

Send the product with its original packing to:

Braloba SA
Strap Studio Customer Service
Bürenstrasse 16
CH-2543 Lengnau
Switzerland

Please note that we ship all our watch straps from our Hong Kong logistics center.

Braloba (HK) Ltd.
Unit R, 7th Floor, CDW Building
388 Castle Peak Rd
Tsuen Wan, Hong Kong
Hong Kong

However, all returns and exchanges must be sent to our customer service in Switzerland! See section “Returns and Refunds” for more details.

Due to the ongoing COVID-19 pandemic, there are occasional delays in shipping our watch straps. Thank you for your understanding!

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Strap Studio.

In the country of destination, import duties and other taxes may apply. Customers are responsible for any fees related to customs or duty.

If you received a damaged product, please notify us immediately for assistance using the contact form below.

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Do you still need assistance?

Our friendly  customer support team will help you.

Please fill in all fields marked with an *

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