Frequently Asked Questions
FAQs
Frequently asked questions.
Thank you for shopping at Strapstudio.
If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing to:
Braloba Ltd. Strap Studio Customer Service
Bürenstrasse 16 CH-2543 Lengnau Switzerland
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Strapstudio.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Do you still need assistance?
Our friendly customer support team will help you.
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